Store Service

About items

We mainly sell products that are distributed in Japan. The product is purchased from certain route that are reliable companies.

Payment

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Both PayPal account and Credit Card is available for payment.

You can enjoy shopping at BIKUMONO without letting us know about your credit card information.

Step1

Bring the items to the “Cart”.

Step2

Click the payment button.

Step3

Select either PayPal account or Credit Card for the payment.

Step4

Complete the payment.

Customer Information

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Our site uses SSL to increase the security of our customer's information. We have installed and applied encrypted pages, and installed our SSL certificate to prevent stolen information.

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Shipping

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Item(s) will be shipped through EMS (Express Mail Service) by The JAPAN POST. However, item(s) can be shipped differently as required by the destination country.

Under an ordinary condition, international shipping will take approximately 1-2 weeks to maximum of 4 weeks from Japan depending on the destination.

Soon after items are shipped, customers (purchasers) will receive an e-mail with "Confirmation of Shipment" and "Shipment's Tracking Number" from Bikumono which is provided by JAPAN POST.

Though Bikumono will monitor the status of the delivery, you can also check your item status of delivery by accessing the URL below.

http://www.post.japanpost.jp/int/information/index.html

We regret that gift shipping service is unavailable due to different customs regulation of each country.

Shipping Fee

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Shipping Fee is automatically calculated based on total weight of your purchase & destination which will be added to the price of item(s) for a grand total.

About Customs, Duties & Taxes

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The customer/recipient is the importer on record and must comply with all laws and regulations of the destination country.

Orders shipped may be subject to import taxes, customs duties and fees levied by the destination country.

The customer/recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the customer/recipient's country.

Additional charges for customs clearance must be borne by the recipient; BIKUMONO has no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.

BIKUMONO cannot ship items to certain countries. For details, please contact us at

 bikumono51@gmail.com

Return Policy

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Basically returned goods will not be accepted .

Only defective products will be replaced.

If you have a defective item which you wish to return or exchange, please contact BKUMONO within 7 days from when you receive the shipment. It must be returned within 10 days after being notified of the problem.

Shipping charges for returning defective item and import tax must be paid by you on any returned items. 

 For any returned defective item, fee of the item will be reimbursed. 

If you wish to have the product exchanged, we will ship a replacement at our expense depending on available stock.

If replacement is not available, a refund will be issued in the form of the original payment method (Credit Card or PayPal Account).

Terms

Notation for the Act on specified commercial transactions

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Shop name

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BIKUMONO Co., Ltd.

Operations division officer name

Pawan Chompoorat

Zip code

332-0004, Japan

Address and contact details

3-12-21 Ryoke, Kawaguchi, Saitama, Japan

tel/fax (81)-9 - 8229-8942

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Description of the charges other than commodity price

Customers should be aware that depending on the shipping destination,

sales taxes and/or import taxes may be charged. These must be paid by the

recipient upon delivery of the order.

Application expiry

Customers should pay within 3 days after order by bank payment.

Defective products

  Our Guarantee should you, for any reason, be dissatisfied with your newly

　purchased item, you  may  return it within 7 days for a full refund of the

   purchase price according to the conditions listed below:

   * All items returned to us will be inspected.

   * The display any signs of returned items must not use.

   * A refund shall be refused if:

   (A)-There are visible signs of use.

   (B) - for has been damages during the shipping The item.

   * Should the item become lost in the mail when being returned, no refund

       will be issued.

     * We recommend that you send the item

Sales quantity

More than one item.

Delivery time

  Under an ordinary condition, international shipping will take approximately

   1-2 weeks to maximum of 4 weeks from Japan depending on the destination.

    Soon after items are shipped, customers (purchasers)  will receive an e-mail

     with "Confirmation of  Shipment" and "Shipment's Tracking Number"

    from Bikumono  which is provided by JAPAN POST.　

    You can also check your item's status of delivery by accessing the URL below.

  http://www.post.japanpost.jp/int/information/index.html

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Payment method

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Destination: Outside Japan PayPal (No handling charge)

* PayPal is online payment company.

* You can use your credit card via PayPal without PayPal account.

Bank Transfer (The Thai Farmers bank in Thailand, The Takinogawa Shinkin

 Bank in Japan)

* the paid be by bank All charges must customer.

* Bank account number is informed in our order confirmation email.

Due date for payment

Customers should pay within 3 days after order by bank payment.

Return policy

Report within 7days.　

It is must be returned within 10 days after being notified of the problem.

Return shipping

Only defective products will be replaced.

Shipping charges for returning defective item and import tax must be paid

by you on any returned items. 

Items can be returned to the following address:

BIKUMONO Co., Ltd.

3-12-21 Ryoke, Kawaguchi, Saitama Japan 332-0004  

TEL +81 - 4-8229-8942

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FAQ

About the method of payment

Q．What kind of payment method do you have?

A．You can pay either by PayPal or Credit Card or bankpayment.

About Shipping information

Q．How long does it take for a delivery?

A.    Item(s) will be shipped through EMS (Express Mail Service) by The JAPAN POST. 

       Under an ordinary condition, international shipping will take approximately 1-2 weeks to maximum of 4 weeks

       from Japan depending on the destination.

      Soon after items are shipped, customers (purchasers) will receive an e-mail with "Confirmation of Shipment"

       and  "Shipment's Tracking Number" from Bikumono which is provided by JAPAN POST.

      You can check your item's status of delivery by accessing the URL below.

     http://www.post.japanpost.jp/int/information/index.html

About Returns & Exchanges

Q．Can I return or exchange item/items?

A.    Basically returned goods will not be accepted .

        Only defective products will be replaced.

        If you have a defective item which you wish to return or exchange, please contact to BKUMONO within 7 days 

        from when you receive the shipment. It is must be returned within 10 days after being notified of the problem.

       Shipping charges for returning defective item and import tax must be paid by you on any returned items. 

      For any returned defective item, fee of the item will be reimbursed. 

      If you wish to have the product exchanged, we will ship a replacement at our expense depending on available stock.

     If replacement is not available, a refund will be issued in the form of the original payment method

      (Credit Card or   PayPal Account).